FAQ's

Frequently Asked Questions

Welcome to our FAQ page. Here, we’ve gathered answers to some of the most common questions we receive. If you don’t find what you’re looking for, please don’t hesitate to reach out to us directly.

🧵 Product Information

What materials are your products made from?
Our handmade products are crafted from the highest quality organic cotton, ensuring softness and safety for your little one. Our Zippy and Ruffle Sleepsuits are handmade in the UK, while our Travel Changing Mats are manufactured for us in small quantities in the UK using premium materials ensuring they meet UK safety standards!

Are your products suitable for sensitive skin?
Absolutely. We prioritise using gentle, breathable fabrics and hypoallergenic dyes to ensure our products are safe for delicate skin. All of our fabric is printed to Oeko-tex standard 100 ensuring the fabric is completely safe for babies and toddlers.

📦 Packaging

How are my items packaged?

  • Luxury Baby Boxes: Each luxury box comes in a premium, reusable box with a ribbon closure, making it perfect for gifting or keeping as a keepsake.

  • Essential Baby Boxes: The essentials box comes in a sturdy white small parcel box, designed to protect your items during delivery.

🚚 Shipping & Delivery

Where do you ship to?
We currently ship to addresses within the United Kingdom. International shipping options may be available upon request.

How can I track my order?
Once your order has been dispatched, you will receive an email with tracking information to monitor your delivery.

Do you offer free shipping?
Yes, we offer free standard shipping on orders over £60 within the UK.

💳 Orders & Payments

What payment methods do you accept?
We accept a variety of payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Can I modify or cancel my order after placing it?
We process orders promptly to ensure quick delivery. If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been dispatched, we are unable to make modifications.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 14 days of receiving your order. Items must be unused, in original packaging, and in resellable condition. Please visit our Returns & Exchanges page for more details.

How do I initiate a return?
To initiate a return, please contact us at info@nestleandbloombaby.com with your order number and reason for return. Our team will provide you with instructions on how to proceed.

🌿 Sustainability & Ethics

Are your products eco-friendly?
Yes, we are committed to sustainability. Our products are made from organic materials, and we strive to minimize our environmental impact through responsible sourcing and packaging. Our fabric printer is certified under the Global Recycling Standard (GRS), ensuring that recycled materials are verified, production processes meet strict environmental and social criteria, and traceability is maintained from input to finished product.

Do you support ethical manufacturing?
Absolutely. We work closely with our manufacturers to ensure fair wages, safe working conditions, and responsible production practices. Every partner we collaborate with shares our commitment to integrity, transparency, and ethical standards throughout the entire manufacturing process.